We provide practical support in Japanese that covers computer troubles in Hong Kong, network malfunctions, email sending/receiving errors, and IT maintenance when relocating offices. We respond flexibly to suit the situation, from individual customers to corporate offices.
Recently, we have been receiving more and more consultations about not only PC malfunctions, but also IT issues that support the entire business, such as reviewing the Wi-Fi environment associated with hybrid work, migrating to Windows 11, setting up Microsoft 365 and cloud storage, designing backups, and implementing multi-factor authentication. At Katotech, we place emphasis on preparing the system so that it can be used easily in the future, rather than as a makeshift solution.
When we hear the term repair, we tend to think of only replacing parts, but in reality, it is important to make decisions such as “I don’t know what’s causing the problem,” “I’m not sure whether I should buy a new one,” or “I want to continue using my in-house settings.” Katotech supports diagnosis, explanation, estimation, work, and operational follow-up in a single flow, helping to keep business downtime as short as possible.
Main correspondence contents
- Trouble diagnosis, parts replacement, boot failure and blue screen support
- Network settings, Wi-Fi improvements, email sending/receiving problems resolved
- Introduction of new PC, initial settings, data migration, preparation of Japanese environment
- Virus investigation, security review, backup design
- Restructuring of the IT environment due to office relocation and layout changes
Support concept
First of all, we will sort out the symptoms and usage status, and then explain in an easy-to-understand way whether the problem can be solved by repair, whether it is better to replace it, or whether it can be improved by simply changing the settings. In addition to parts replacement and software reconfiguration, we also cover cloud accounts, shared folders, printers, and email environments, with the goal of getting you back to your original business.
For corporate customers, we organize and share work details and future operational points so that the burden is not concentrated only on the person in charge. We place great importance on creating a structure that works on-site while matching the process and confirmation flow unique to Japanese companies.
We will be as flexible as possible to accommodate consultations outside of business hours or for emergencies, depending on the content.
Approximate cost of work
We set a standard price for each type of work. In recent years, we have been receiving more inquiries about cloud settings, backups, and migration from old environments rather than simple repairs, so we will provide estimates by dividing the scope of work as necessary. The following is a guideline for typical work.
| Work details | Reference price |
|---|---|
| Client settings per device | 500 HKD |
| server settings | 2,000 HKD〜 |
| NAS settings | 1,200 HKD〜 |
| router settings | 1,200 HKD〜 |
| Network printer settings | 800 HKD〜 |
| Virus investigation | 800 HKD |
| Data migration between computers | 1,000 HKD〜 |
| data backup | 1,000 HKD〜 |
| deleted data recovery | 2,000 HKD〜 |
| OS reinstallation | 1,500 HKD |
| HDD data erase | 1,000 HKD〜 |
| New computer setup | 1,200 HKD |
| software installation | 500 HKD〜 |
| computer parts replacement | 600 HKD〜 |
| HDD replacement | 600 HKD〜 |
| Virus quarantine, deletion | hourly rate |
Parts, software, and setup fees for corporate servers and special equipment may be charged separately.
Hourly work fee
| first hour | 500 HKD |
|---|---|
| Every 30 minutes thereafter | 250 HKD |
Business trip fee
| Compatible area | Fee |
|---|---|
| Hong Kong, Kowloon | 400 HKD |
| Hong Kong Island, New Territories, Lantau Island, Shenzhen City Luohu District Futian District | 500 HKD |
| Other remote islands, Nanshan District, Shenzhen City, Bao’an District | 600 HKD |
| Macau, Guangzhou, Foshan, Zhongshan, Zhuhai, Dongguan, Huizhou | Separate estimate |
Rates are for weekdays from 8:00 to 20:00. For out-of-hours or special projects, a separate estimate will be provided.
Consultations that have been increasing recently
Over the past few years, we have received an increasing number of inquiries about things like migrating to Windows 11 when updating old PCs, implementing and organizing Microsoft 365, reviewing shared data, stabilizing in-house Wi-Fi, and improving speed by upgrading to SSDs. In addition to simple repairs, we are increasingly receiving requests for environmental maintenance with an eye on the next few years.
In addition, there are many cases in which people only realize the importance of backups after a sudden failure occurs. At Katotech, we can consult not only on recovery in the event of a failure, but also on operational improvements and replacement plans in preparation for a failure.
Computer sales and repair overview
We provide computer repair, office IT maintenance, and Japanese environment support in Hong Kong in Japanese. We value realistic proposals and detailed explanations tailored to the size of our clients, from individuals to companies.
- Company Name
- Kato Information Technology (HK) Co., Ltd.
- address
- Room A8, 17/F, Sunrise Industrial Centre, 10 Hong Man Street, Chai Wan, Hong Kong
- phone
- +852-2368-4673
- info@kato-tech.com.hk
- HP
- https://en.kato-tech.com.hk
